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STOPzilla FAQs

General FAQs

How do computer viruses work?

Computer viruses are malicious programs that hog system resources and execute undesirable functions. There are many types of computer viruses, and they each work differently in the ways they replicate and/or spread. Learn More

What is Malware?

Malware, short for malicious software, is mostly created by criminals to steal personal information from computers or by hackers who are searching for fame by taking down a computer or disrupting a computer's operating system. While most of the perpetrators are usually looking for financial gain, a few just want to prove their skills by gaining access to sensitive information or by disrupting a large entity, such as a bank and/or governmental agency. Learn More

What is a false positive?

A false positive is an industry term within the security community that defines the instance when a legitimate file is flagged as malicious by a security application. Like every security vendor, STOPzilla does have false positives from time to time. We do not like false positives. That is why we put so much emphasis on keeping our detection lists as accurate as possible. Our research staff investigates potential false positives on a daily basis and makes the appropriate adjustments when one is discovered. Please send a report to our research department if you think STOPzilla has flagged a false positive.

What are cookies?

Cookies are small files generated by the websites you visit. Cookies are used to temporarily store useful information, such as usernames and preferences, to make your interaction with websites easier and more efficient. Cookies can also be used to track the number of unique website visitors and how consumers browse the web.

Cookies are commonplace online and are used by most popular websites. Most cookies do not pose a threat to everyday computing, but some tracking cookies may be invasive to your privacy. STOPzilla may detect tracking cookies as being "potential risks". Oftentimes, the detected tracking cookies are ones created by third-party analytics companies. Most web browsers allow users to block these third-party tracking cookies. See your browser's help section for more information.

Will you share/sell my information to a third-party for any reason?

STOPzilla will never share any user submitted or collected information to any third party to be used for marketing. In response to a subpoena or other legal process, STOPzilla may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law.

Does STOPzilla offer a money-back guarantee?

We offer a 30-day money back guarantee, no questions asked. If for whatever reason you are not happy with STOPzilla within 30 days of your original purchase date then just contact us and ask for a complete refund.